sigma168Privacy Policy

This page describes what we collect when you use sigma168 and how we keep that data protected. We collect personal information only when you create an account, make a deposit, or interact with our support team. Our privacy practices follow data-protection principles: we encrypt sensitive data, we limit third-party access, and we give you control over your information.

When you access sigma168 on Android or iOS, we record minimal device information—your operating system version, app version, and device type—to troubleshoot technical issues and optimise performance. We do not track your location, browsing history, or any activity outside our platform. Your account data is held on encrypted servers and we conduct regular security audits to prevent unauthorized access.

We are transparent about how we use your information and we respect your rights to access, correct, or delete your data. This policy applies to all users of sigma168, regardless of location, but our services are available only where local law permits.

What Information We Collect on sigma168

Account registration and identity verification

When you create a sigma168 account, we collect your email address, a password you choose, and your full name. We use this information to create your account, send you account notifications, and verify your identity before your first withdrawal. We encrypt your password immediately and store only a cryptographic hash, so we cannot read your password even if our servers were compromised.

Before you withdraw from sigma168, we require identity verification (KYC). You upload a government-issued photo ID (passport, driver's license, or national ID) and proof of address (utility bill or bank statement). We review your documents during standard business hours and delete them from our active processing once verification is complete. We retain a minimal verification record (approval date, document type, last four digits of ID) for compliance purposes, but we do not store high-resolution scans indefinitely.

Payment and transaction information

When you deposit on sigma168 via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a mobile banking, local payment, online payment, or e-wallet virtual account, we record the deposit amount, the payment method used, the timestamp, and the transaction reference number. We do not store your full payment card number or bank account number; we use tokenization so only the last four digits appear in your transaction history.

Our payment processors (third-party companies that handle the actual transfer) collect and store the full payment details required to process your transaction. We do not have access to their databases. We only receive confirmation that your payment succeeded or failed. Similarly, when you request a withdrawal, we record the withdrawal amount, the destination payment method, and the settlement timestamp. We do not retain copies of your payment credentials after the transaction completes.

Mobile app and device information

When you use the sigma168 Android APK or access sigma168 via iOS Safari, we collect your device type (Android or iOS), operating system version, and app version. We also record which features you use most (e.g., live football, live-dealer tables, slot games) to help us prioritise development. We do not collect your location, your contacts, your photo library, or any information on your device beyond what you explicitly grant permission for within our app.

We use push notifications to alert you about account events (login from a new device, withdrawal confirmation) and promotional updates. You can disable push notifications in your phone's Settings or within our app's notification preferences. Disabling notifications does not affect your account functionality.

How We Use and Protect Your Data on sigma168

Our use of your information

We use your email to send account-related messages (password reset, KYC verification status, withdrawal confirmation). We use your identity information to comply with anti-money-laundering regulations and prevent fraud. We use your deposit and withdrawal history to detect suspicious patterns (e.g., multiple large deposits followed by immediate withdrawals) that might indicate illegal activity. We use device and feature-usage information to improve our platform performance and user experience.

We do not sell or rent your personal data to third parties. We do not share your information with marketing companies. We share your data with payment processors only to the extent necessary to complete your transactions. We may disclose your information to legal authorities if required by law or court order.

Cookies and analytics on sigma168

Our platform uses cookies to keep you logged in across sessions and to remember your preferences (language, theme, notification settings). We also use analytics cookies to understand how users navigate sigma168—which pages are visited most, which features generate the most engagement, which payment methods are most popular. This helps us prioritise improvements.

You can disable cookies in your browser or mobile-app settings. Disabling cookies will log you out of sigma168 and you will be asked to log in on each visit. You can also opt out of analytics tracking by contacting our support team; we will set a flag on your account to exclude your activity from analytics reports.

Data retention and deletion on sigma168

We retain your account information (email, name, phone number) for as long as your account is active. If you close your account, we retain a minimal record (account ID, closure date, final balance) for a period required by law, then delete the rest. You can request deletion of your KYC documents at any time by contacting our support team through in-app chat or email.

We retain your transaction history (deposits, withdrawals, game results) for seven years to comply with financial regulations and to resolve disputes. After seven years, we archive old transaction records and do not use them for operational purposes, but we may retain them for legal defence if a dispute arises. You can download your transaction history anytime through your account settings.

Your rights and how to contact us

You have the right to access your personal data held by sigma168. Log into your account and you can view your email, phone number, transaction history, and login history. You can update your email or phone number in your account settings. To request a copy of all data we hold about you in machine-readable format, contact our support team and we will provide it within 30 days.

You have the right to request deletion of your data, subject to legal retention requirements. You have the right to correct inaccurate information. You can exercise any of these rights by contacting us through in-app chat, email, or phone. We will respond to data-access requests within 30 days. We will not penalise you for exercising your privacy rights.

Our sigma168 privacy practices are designed to give you transparency and control over your information. We encrypt sensitive data, we limit third-party access, and we do not sell your information. If you have questions about how we handle your data or if you believe we have misused your information, contact our support team. Our services are available only where local law permits. During Idul Fitri, Idul Adha, and Imlek holidays, our response times may extend, but we remain accessible via email for privacy-related inquiries.